Refund policy

Because our products are handcrafted, small‑batch, and made with fresh ingredients, we’re unable to accept returns.

That said, your happiness with your order matters. Refunds may be issued if:

  • the wrong item was sent

  • your order arrived damaged

  • there was an issue on our end

If anything shows up broken, incorrect, or just not right, please email me at thebadapothecary@gmail.com so I can make it right.

Refund Window You have 30 days from the day your order arrives to request a refund or report an issue.

How to Request a Refund Just send an email to thebadapothecary@gmail.com with your order number and a quick note about what happened. Photos of damaged items help speed things up.

Damages & Issues Please check your order when it arrives. If something is damaged, defective, or not what you expected, reach out right away so I can take care of it.

Refund Timing Once a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it.

If it’s been more than 15 business days since your refund was approved and you still haven’t seen it, email me at thebadapothecary@gmail.com and I’ll look into it.